Policies
HOW WE SHIP YOUR ORDER
Orders delivered within Canada are shipped via Canada Post. International orders (including orders delivered to the USA) are shipped via Chit Chats. Orders are processed within 1-2 business day. Buyers will receive an order fulfillment notice followed by a tracking number as soon as the package is shipped. Once the package has been shipped, One of a Few we cannot be held responsible for lost or stolen packages.
Any “refused” shipments are the customer’s responsibility. The original shipping charge, as well as the cost of return shipping will be deducted from the original purchase amount, and a restocking fee may apply.
Orders of $250 or more delivered within Canada and the continental USA qualify for free shipping. Orders under $250 are subject to shipping charges between $15-$30 depending on the destination and weight of the package.
International (overseas) orders of $500 or more qualify for free shipping.
SHIPPING OUTSIDE OF CANADA
Expected arrival date for international orders vary by location. Most cities in the continental USA can expect items to arrive in 4-8 business days. For orders made from overseas, please allow 14-30 business days. If you wish to receive your item sooner, please select Express International. For all international orders, a customs duty may be charged to the purchaser by a local government. One of a Few is not responsible for payment of this duty. By law, we cannot change the value of order on commercial invoices. We must adhere to all international import/export laws. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package.
EXCHANGE POLICY
We are happy to return, exchange or give store credit, on any applicable items, within 10 days of receiving your order. All items that are returned for an exchange must be unworn and have their original tags and packaging. All sales are final on sale merchandise discounted 40% off or more, jewellery, vintage, swimwear, undergarments, books, candles and skincare products. The buyer is responsible for any return shipping costs. One of a Few is not responsible for return shipping costs, nor duty reimbursement in the case of international purchases. All sales are final after 14 days of receiving your online order. Discounts cannot be applied retroactively.
ONLINE EXCHANGE PROCESS
Sender is responsible for return/exchange shipping cost. Please contact oneofafewclothing@icloud.com prior to sending a return or exchange and we will issue you a return authorization number (RA#). Once approved, please provide a tracking number for the return package. Lost or stolen packages are the responsibility of the customer. If you are exchanging for another item please specify in your email. Your exchange will be processed as soon as possible. If you are exchanging for store credit please contact us when you would like to use your credit towards your next purchase. Store credits do not expire. We hold the right to deny returns/exchanges if the merchandise returned does not meet our return policy requirements.
Returns should be addressed to:
RA#_________
ONE OF A FEW
354 WATER STREET
VANCOUVER, BC
V6B 1B6
International returns must include:
Customs invoice specifying that the package contains RETURNED GOODS on the outside of the package as well as checking the box on the shipping label stating that this is returned goods. Any duties incurred during the return process will be the customer's responsibility and will be deducted from your total.
GIFT CARDS
Choose your desired amount and we will either send you a personalized code to use online, or we can make up a physical gift card to use in store. The card will not expire and there are no additional processing fees. For special instructions, or if you do not see the amount you are wanting to purchase, please email oneofafewclothing@icloud.com or DM us through instagram @shoponeofafew
PERSONAL SHOPPING & SHOPPING PARTIES
We are happy to work one on one with clients outside of the regular store hours. To book a personal shopping appointment or inquire about organizing a shopping party please email oneofafewclothing@icloud.com
Any further inquiries should be directed to oneofafewclothing@icloud.com or give us a call at 604-605-0685. Policies are subject to change.
