Here are the details of how we process your sales order, how and when we ship your order, and other terms and conditions of our sales and return processes. By placing your order with One of a Few Clothing Ltd. on this website, you agree to accept these terms and conditions. We reserve the right to add to or amend the terms and conditions below from time to time.
How We Process Sales Orders
We process online orders as soon as possible and in any event within 48 hours of receipt of your order. We fill orders from the inventory on hand in our store at 354 Water Street, Vancouver, BC.
All prices on our website are in Canadian dollars. Sales taxes will be added to your invoice, as and if applicable.
Although we make every effort to ensure that the products shown online are currently in our store, we cannot guarantee that all products and sizes will be available at time of processing your order. If we do not have the product or size you ordered, we will refund your payment promptly.
How We Ship Your Order
We will ship your completed order within 72 hours of receipt. We ship via Canada Post daily from Monday to Friday.
We offer free shipping within Canada and the USA for orders of more than $250 CAD. For orders of less than $250 CAD, a flat rate shipping fee of $20 will be added to your total invoice. For international orders, we offer free shipping on purchases of more than $500. For International orders under $500, you will be invoiced a subsequent fee based on the cost of shipping your order to your region. Unfortunately, we are no longer able to process orders to Germany.
Orders must be received by 1:00 p.m. (Pacific Time) in order to be eligible for free next day shipping within Canada. Orders received after 1:00 p.m. will be processed on the next business day.
For all North American deliveries we ship via Canada Post Expedited, which takes approximately 3-10 business days. For other deliveries outside North America, we caution that delivery times will vary considerably. We will not be responsible for any duties, taxes or other costs that may be incurred by purchasers outside Canada when this method of delivery is used.
Other Services Available
We offer gift wrapping and can ship wrapped presents directly to friends and loved ones. We also can wrap gift certificates and have them sent directly.
Please call the store at 604.605.0685 for additional help in this area.
Our Policies Regarding Returns
Regularly-priced product may be returned for exchange or in-store credit only. No cash or credit card refunds will be issued on returned product. You will be responsible for the additional shipping charges on product exchanges.
All purchases of product at sale prices are final, and no returns will be authorized.
If you want to return regular-priced products purchased online, then you need to follow the steps below to ensure the return process works smoothly.
First, you have seven (7) days from the date you receive the product to request authorization from us to return purchased items. Return requests will not be authorized after the seven day period has passed.
Second, you need to receive authorization from us to return the product. To request authorization, send us an email at firstname.lastname@example.org describing why a return is being requested. We will provide Return Authorization information for approved returns by email. No credits will be issued for product returned to us without authorization.
Third, you must return the product to us within fourteen (14) days of your receiving the Return Authorization information. The product must be in its original condition with all original tags still in place. You are responsible for all of the costs of delivering the product back to us.
Other Terms and Conditions
Our styling and photos
We do all our own styling and pictures, so if you are going to reuse, re-post, blog, tweet or instagram (and we hope you do!!) please credit the photo and styling to One of a Few Clothing Ltd.
Product Descriptions and Displays
While we make every effort to describe and photograph our products as accurately as we can, we can provide no assurances that the descriptions, sizes and colours of the products on our website will be accurate or that the products displayed will be suitable for the purpose you may intend. We will accept no liability for claims arising from differences in descriptions, sizes or colours of the product displayed on or purchased through this website.
In the unlikely event that a dispute arises concerning an online transaction, you agree that the laws applicable to the interpretation of the terms of the transaction shall be the laws of British Columbia and Canada, and that any proceedings regarding the resolution of the dispute shall be brought in Vancouver, British Columbia and in no other jurisdiction.